Privacy Policy
Privacy Policy
Last updated: 6th November 2025
This Privacy Policy describes how The One Stop Wedding Shop (“we”, “us”, “our”) collects, uses, stores, shares and protects your personal information when you use our website https://theonestopweddingshop.co.uk (the “Website”) and engage with our services.
1. Who we are
We are The One Stop Wedding Shop
We are the data controller for the purposes of the UK GDPR.
2. What personal data we collect
We may collect and process the following personal data:
a. Data you provide to us voluntarily
Your name, email address, postal address, telephone number when you contact us, sign up to our newsletter, place an order, open an account, or otherwise communicate with us.
Payment information (e.g., credit/debit card details) – note: we do not store insecure card CVV codes.
Any other information you choose to provide (for example: event date, wedding details, shipping instructions).
b. Data collected automatically
When you access or use our Website we may automatically collect:
Device and browser information (IP address, operating system, browser type and version).
Usage data (pages viewed, time spent on site, search queries, referral and exit pages, date/time stamps).
Location data (via IP address or device, where available and if you permit).
Cookies and similar tracking technologies.
3. How and why we use your personal data (legal bases)
We will process your personal data for the following purposes and rely on the corresponding legal bases:
| Purpose | Description | Legal basis* |
|---|---|---|
| To provide you with our services/order fulfilment | Processing your order, delivering products, managing your account. | Performance of a contract with you. |
| To communicate with you | Responding to enquiries, sending order updates, customer service. | Performance of a contract and/or our legitimate interests (to provide service). |
| For marketing (if you consent) | Sending newsletters, special offers, promotions (only where you opted in). | Your consent. |
| To improve our Website, services and security | Analytics, usage statistics, fraud prevention, improving user experience. | Our legitimate interests (improving service, preventing fraud). |
| To comply with legal obligations | For example accounting, tax, disclosure to law enforcement. | Legal obligation. |
*For UK GDPR compliance.
4. When and with whom we share your personal data
We may share your personal data with third parties in the following contexts:
Service providers and contractors (for example: payment processors, shipping and delivery companies, IT providers, marketing agencies) who carry out functions on our behalf.
Legal or regulatory authorities when required by law or to protect our rights, the rights of others, or the safety of the public.
In the event of a business sale, merger, acquisition, reorganisation, or insolvency, your personal data may be transferred as part of that transaction (subject to safeguards).
We will ensure that such third parties only process your data as we instruct, and in compliance with applicable law.
5. Cookies and other tracking technologies
We use cookies and similar technologies to collect usage data and to provide, secure and improve our services. When you first visit our Website you will be prompted to give consent for non‐essential cookies. You can set or amend your browser preferences regarding cookies at any time. If you disable cookies you may find some parts of the Website will not work properly.
6. How long we keep your data
We retain your personal data for as long as we need it to fulfil the purposes set out in this Privacy Policy, subject to our legal obligations. For example:
We will keep account, order or billing information for as long as required by law (for example tax or accounting regulations).
For marketing consent we will keep records until you withdraw consent.
When we no longer need your data, we will either delete or anonymise it in a secure manner.
7. Your rights
Under the UK GDPR you have certain rights in relation to your personal data, including:
The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your data (in certain circumstances).
The right to restrict or object to our processing of your data (in certain circumstances).
The right to withdraw consent where the processing is based on consent.
The right to data portability (where applicable).
The right to lodge a complaint with a supervisory authority (in the UK: the Information Commissioner’s Office).
To exercise any of these rights, please contact us using the details below.
8. How we protect your data
We have implemented appropriate technical and organisational security measures designed to protect your personal data from accidental loss, unauthorised access, disclosure, alteration or destruction. However, transmissions via the internet cannot be guaranteed to be fully secure — if you submit data to us it is at your own risk.
9. International transfers
If your data is transferred outside the UK (for example to a country without an adequacy decision), we will ensure appropriate safeguards are in place (such as standard contractual clauses) to protect your data in accordance with applicable law.
10. Children
Our Website and services are not directed to children under 16. We do not knowingly collect personal data from children under 16. If you believe that we may have collected personal data of a child under 16, please contact us and we will delete it.
11. Links to other websites
Our Website may contain links to other websites. This Privacy Policy applies only to our Website. We are not responsible for the privacy practices of any other websites. We encourage you to read the privacy policies of any external websites you visit.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. We encourage you to review this page periodically. If the changes are material we may notify you by email (if you have provided one) or through a notice on the Website.
13. Contact us
If you have any questions or would like to exercise any of your rights, please contact us at:
Email: hello@theonestopweddingshop.co.uk